Shipping Information
Last Updated: January 20, 2025
We offer multiple shipping options to meet your delivery needs with reliable carriers including UPS, USPS, FedEx, and DHL.
๐ Cut-off Times for Christmas & New Year Holiday (2025)
Order by these dates for the best chance of Christmas delivery. Processing times are extended during Nov 15 - Jan 30 (add 1-4 extra days).
๐๏ธ Contiguous US (48 States)
๐ฆ Standard
๐ Ground
๐ Fast Shipping
๐๏ธ Remote US (AK/HI/PR)
๐ฆ Standard
๐ Fast
โ๏ธ Outside the United States
๐ International
๐ Shipping Guidelines
๐ฆ Processing Time
Orders are processed within 1-3 business days (Monday-Friday, excluding holidays) before shipment.
โฑ๏ธ Peak Seasons: During high-volume periods (holidays, promotional events), processing time may extend to 2-4 or 3-7 business days.
๐ Delivery Time
Transit times vary based on the recipient's address and selected shipping method. Please note:
- โข Delivery times are estimates from ship date (not order date)
- โข Some areas don't deliver on weekends (Saturday/Sunday)
- โข Times may be affected by distance from our shipping facility
- โข See Possible Delays section below for factors that may affect delivery
๐ Order Tracking
You'll receive a tracking number via email once your order ships. Track your package status at our Order Tracking Page.
โ ๏ธ Delivery Address
Please ensure your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by the customer.
๐ Shipping Methods & Rates
๐๏ธ Contiguous US Shipping (48 States)
Available for the 48 contiguous United States (excludes Alaska, Hawaii, Puerto Rico).
Standard Shipping
$4.97 (Free on orders $100+)
Usually carried by UPS, DHL and USPS
Ground Shipping
$9.99 first item + $2.99 each additional
Usually carried by USPS
Fast Shipping
Fast$14.99 first item + $5.99 each additional
Usually carried by USPS and FedEx
๐๏ธ Remote US Locations (AK/HI/PR)
Shipping to Alaska, Hawaii, and Puerto Rico.
Standard Shipping
$10.99 first item + $2.99 each additional
Usually carried by UPS, DHL and USPS
Fast Shipping
Fast$15.99 first item + $6.99 each additional
Usually carried by USPS and FedEx
โ๏ธ Outside the United States
Worldwide shipping to all countries outside the United States.
International Shipping
$12.95 first item + $7.99 each additional
Usually carried by DHL
โ ๏ธ Note: International orders may be subject to customs fees, import duties, and taxes (customer's responsibility). Delivery times may vary based on customs processing.
๐๏ธ Military Addresses & PO Boxes
โ Orders can be delivered to Military Addresses
We proudly support our military personnel by shipping to PO Boxes and Military APO/FPO addresses.
๐ฎ Carrier Information
USPS (Ground and Fast Shipping) is the only postal service that can deliver mail and packages to APO/FPO military addresses. Standard and Fast shipping methods use USPS for military deliveries.
โฑ๏ธ Delivery Timeframe
Shipments to military addresses can take up to 35 days to arrive at any domestic or international military/APO address.
Delivery lead time may vary for several reasons:
- โข Military aircraft schedules
- โข Weather delays
- โข Delivery destination
- โข Sorting process delays
- โข Courier service tier
๐ Tracking Limitation
Important: Once the package enters the military mail system, tracking will stop updating for military security reasons. This is normal and does not indicate a problem with your shipment.
โ ๏ธ Possible Delays
While we strive to meet all delivery estimates, certain circumstances beyond our control may cause delays:
- โข Weather & Natural Events: Severe weather, natural disasters, or environmental conditions
- โข Peak Seasons: High volume during holidays (Thanksgiving, Christmas, etc.) and promotional events
- โข Federal Holidays: No shipping or delivery on federal holidays
- โข Customs Processing: International orders may experience delays at customs
- โข Carrier Delays: Issues with carrier operations beyond our control
- โข Address Issues: Incorrect, incomplete, or undeliverable addresses
๐ฆ Lost or Missing Packages
If your tracking shows delivery but you haven't received your package:
- Verify shipping address: Confirm the delivery address on your order to ensure it was sent to the correct location
- Check delivery notifications: Review any delivery notifications, photos, or instructions left by the carrier
- Ask household members: Check if someone else at your address accepted the delivery
- Thoroughly search delivery area: Carefully check your mailbox, porch, garage, side doors, bushes, and surrounding areas
- Check with neighbors: Ask neighbors in case the package was delivered to a nearby address by mistake
- For apartments/buildings/complexes: Double-check nearby parcel lockers, mailbox areas, mail center, or ask building management/guards
- Review security footage: Check your security camera or doorbell camera for delivery confirmation
- Wait 24-48 hours: Tracking can sometimes update prematurely; the package may still arrive
- Contact local post office: Reach out to your local post office or carrier facility for detailed delivery information
If the package is still not located after completing these steps, please contact us at support@abc.com with your order number and tracking information. We'll work with you to resolve the issue.
Questions?
For shipping-related questions or concerns, contact us at support@abc.com.