Return & Refund Policy
Last Updated: January 20, 2025
Policy Overview
We want you to be completely satisfied with your purchase. Our return policy lasts 21 days from the date your package arrives.
📦 Within 21 days: Contact us to request a replacement or refund
📅 Ship within 7 days: Once approved, you must ship the return within 7 days or the request will be voided
Two Types of Returns
We handle returns differently depending on whether the issue is due to our error or a change of mind:
Defective or Our Error
Product is defective or we sent the wrong item (size, color, style)
No return needed - Keep the item
Send photos for verification
Free replacement shipped immediately
No shipping costs for you
Standard Return
Change of mind, wrong size/color ordered by customer
Must return item to us
100% refund of order value (including original shipping)
You pay return shipping to carrier
Choice: Replacement or refund
How to Return (Standard Returns)
Follow these steps to return an item for a refund or replacement:
Contact Us
Email support@abc.com within 21 days with your order number
Get Approval & Return Address
We'll review your request and provide the correct return address for your location
Ship Within 7 Days
Pack the item securely and ship to the provided address within 7 days (or request will be voided)
Receive Refund or Replacement
After inspection (2-3 business days), we'll process your refund (5-7 days) or ship your replacement
⚠️ Important: Do NOT send returns to the manufacturer or any "From" address on the package. Always wait for our return address confirmation.
How to Report Defective Items
If you received a defective or incorrect item due to our error:
Contact Us Immediately
Email support@abc.com within 21 days describing the issue
Send Clear Photos
Provide photos showing the defect or incorrect item for our verification team
Receive Free Replacement
Once verified, we'll ship a replacement at no cost - no need to return the defective item
Return Eligibility Requirements
For standard returns, items must meet ALL of these conditions:
Unworn & Unused
Item has not been worn or used
Original Condition
Same condition as received
Not Washed
Has not been washed or dried
Tags Attached
All original tags still attached
Clean & Odor-Free
No smoke or body odors
No Hair
Free from pet or human hair
Original Packaging
In original packaging
No Damage
No stains or damage
Refunds & Shipping Costs
Standard Returns
- • You receive a 100% refund of your product cost
- • Shipping Fee Refund: Only Standard Shipping fees are refunded. Ground and Fast Shipping fees are non-refundable
- • You are responsible for paying return shipping to the carrier
Example 1 (Standard Shipping): Order total $54.97 ($50 product + $4.97 Standard shipping) → Refund: $54.97
Example 2 (Ground/Fast Shipping): Order total $59.99 ($50 product + $9.99 Ground shipping) → Refund: $50.00 (shipping fee not refunded)
You pay return shipping separately to your carrier in both cases.
Defective/Incorrect Items
- • Free replacement shipped after photo verification
- • No shipping costs - completely free for you
- • No return required - keep the defective item
Processing Times
Refund Timeline:
- We inspect your return: 2-3 business days
- Email notification of approval/rejection
- Refund processed: 5-7 business days
- Appears in your account: +3-5 business days (bank processing)
Replacement Timeline:
Shipped within 2-3 business days after receiving and inspecting your return (or immediately after photo verification for defective items)
Late refund? First check your bank account, then contact your credit card company and bank. If still missing after 10+ business days, email us at support@abc.com
Exchanges (Size/Color)
Want a different size or color? We'll exchange it for you:
Contact us with your order number and desired size/color
Return the original item to our provided address
We ship the new size/color after receiving your return
Note: Price differences will be charged/refunded. Exchanges subject to availability.
Non-Returnable Items & Rejected Returns
Cannot be returned:
If Your Return is Rejected:
- • We'll email you with photos explaining why
- • You have 7 days to respond
- • Option 1: Have it returned to you (you pay return shipping)
- • Option 2: Forfeit the item (no refund)
Additional Information
✓ No Restocking Fees
We do not charge restocking fees for returns that meet our requirements
📧 Always Contact Us First
Returns sent without authorization may not be processed
Contact Us
For all return and refund inquiries:
Email: support@abc.com
Address: 123 Fashion Street, NY 10001
Important Reminder
Always contact us at support@abc.com before sending any items back. Returns sent without authorization may not be processed.